Refund Policy

Last Updated: April 2025

1. Eligibility

• Provider No-Show: If the assigned partner fails to arrive within 60 minutes of the scheduled time.
• Service Defect: If the service delivered is significantly different from the description.
• Technical Error: Duplicate or incorrect platform charges.

2. Process

Refund requests must be raised within 48 hours of the scheduled service time via the SITHA app or email support@sithaapp.com.

3. Timeline

Approved refunds are initiated within 3-5 business days to the original payment method.