💳 Services · SheJobs
Refund & Return Policy
Key Policy: Eligible service refunds are initiated within 24 hours of approval and credited to your original payment method in 5–7 business days.
1. Overview
At SITHA Services (operated by SheJobs Pvt. Limited), customer satisfaction and service quality are our top priorities. If a service does not meet our verified quality standards, our refund policy ensures fair and transparent resolution.
2. Eligibility for Refunds
| Scenario | Refund Eligibility | Conditions |
|---|---|---|
| Provider No-Show | 100% Full Refund | Automatic if partner fails to arrive within 45 mins of scheduled time. |
| Cancellation > 2 hours before slot | 100% Full Refund | Zero deduction when cancelled with at least 2 hours notice. |
| Cancellation < 2 hours before slot | Partial Refund | Slot holding fee (₹50–₹100) deducted to compensate provider travel. |
| Unsatisfactory Service Quality | Full / Partial / Re-service | Reported within 24 hours with photos/details; assessed by support. |
| Service Partially Rendered | Pro-Rata Refund | Calculated based on pending unperformed tasks. |
3. How to Request a Refund
- Open the SITHA App > go to My Bookings.
- Select the relevant booking and tap Report Issue / Request Refund.
- Provide a brief description of the issue along with supporting photos if applicable.
- Alternatively, email us at support@sithaapp.com or WhatsApp +91 87908 42626 within 24 hours of the appointment.
4. Refund Processing Timelines
- Review & Approval: Within 24–48 hours of complaint submission.
- UPI & Net Banking: 2 to 4 business days post approval.
- Credit / Debit Cards: 5 to 7 business days depending on the issuing bank.
- SITHA Wallet / Credits: Instant credit upon approval.
5. Non-Refundable Scenarios
- Issues reported after 24 hours of service completion.
- Customer unavailable or denying entry to the verified partner at the confirmed time.
- Services altered directly between customer and provider without booking through the SITHA platform.