📦 Products · LiveMindz
Cancellation Policy
Summary: Orders can be cancelled free of charge at any time before shipment dispatch.
1. Order Cancellation by Buyer
- Before Dispatch: You can cancel your order directly from the SITHA App (My Orders > Cancel Order) at no charge before the seller packs and dispatches the item. A 100% instant refund will be initiated.
- After Dispatch: Once an order is in transit with the courier, cancellation is not possible directly. However, you can reject delivery at your doorstep or initiate a 7-day return upon arrival.
2. Cancellation by Seller / LiveMindz
LiveMindz reserves the right to cancel an order under the following exceptional circumstances:
- Unavailability of stock or discontinued handcrafted inventory.
- Inaccurate pricing or technical typographical errors on listing.
- Undeliverable pin codes or severe logistical disruptions.
- Failed payment verification or flagged fraudulent transactions.
In all such cancellations, customers receive a full 100% refund immediately along with an email notification.
3. How to Cancel Your Order
- Open the SITHA App > go to My Orders.
- Find the active order and click Cancel Order.
- Choose your cancellation reason and confirm. Your refund will be processed to the original payment source.