Refund Policy

Last Updated: May 2025

1. Return Window

Unused products in their original, un-tampered packaging can be returned within 7 days of delivery. To initiate a return, contact support@sithaapp.com with your Order ID.

2. Defective or Damaged Items

If a product arrives damaged, a full refund or replacement is provided. Customers must report damage within 24 hours of delivery with clear photos or an unboxing video.

3. Non-Returnable Items

For hygiene and safety reasons, the following categories are non-returnable unless received in a damaged condition:

• Personal Care, Beauty, and Wellness products.
• Customized or personalized artisanal goods.
• Food and Perishable items.

4. Logistics of Returns

LiveMindz will arrange a reverse pickup in major cities. If reverse pickup is unavailable, the customer may be asked to ship the item back, and shipping costs will be reimbursed upon verification of the defect.