💳 Products · LiveMindz
Refund & Return Policy
Key Policy: 7-Day easy return and refund policy for eligible artisanal and store products. Refunds are processed within 48 hours of return inspection.
1. Overview
LiveMindz Services Private Limited strives to ensure you love every product purchased on SITHA Store. If a product arrives damaged, defective, or significantly different from description, you are fully covered under our Refund Policy.
2. Return & Refund Conditions
| Reason | Window | Resolution |
|---|---|---|
| Damaged in Transit / Defective | Within 48 hours of delivery | Free Replacement or 100% Refund |
| Wrong Item Delivered | Within 48 hours of delivery | Free Exchange or 100% Refund |
| Fit / Size Issue (Apparel) | Within 7 days of delivery | Size Exchange or Store Refund |
| Item Not Received / Lost in Transit | After ETA expiration | 100% Full Refund |
3. Return Eligibility Requirements
- Items must be unused, unwashed, and in their original packaging with all tags, labels, and warranty seals intact.
- Handcrafted items may have minor natural variations in color, grain, or weave; these are inherent characteristics of artisanal handmade goods and not defects.
4. Non-Returnable Items
- Perishable items (homemade food, organic spices, baked goods).
- Custom-made, personalized, or engraved items made to order.
- Personal wellness, hygiene, or beauty items once unsealed.
5. Refund Process & Timelines
- Submit a return request via SITHA App > My Orders > Return Item with photos/video of the issue.
- Our team will arrange a free reverse pickup from your delivery address.
- Once the product is received and inspected at our hub (2–3 business days), refund is initiated immediately.
- Refunds appear in your original payment mode (UPI/Card/Bank) within 5–7 working days.