Cancellation & Rescheduling Policy

1. Customer Cancellation Terms

We understand plans change. To ensure fair compensation for our verified women service professionals who schedule their day and travel around bookings, the following rules apply:

• Free Cancellation: You can cancel free of charge if done at least 2 hours prior to the scheduled booking time. A 100% refund will be processed immediately.
• Late Cancellation (within 2 hours of slot): A nominal cancellation / transit fee of ₹50 to ₹100 (depending on category) is deducted to compensate the partner for allocated time and transit. The balance is refunded.
• After Provider Has Arrived at Location: If cancelled after the provider arrives at your doorstep, a minimum visit charge (₹149 or 50% of the service value, whichever is lower) applies.

2. Partner / Platform Cancellations

In rare circumstances where a service partner cannot fulfill the appointment due to an emergency:

• We will immediately notify you and offer an alternate top-rated provider.
• If you choose not to rebook, you will receive an instant 100% refund plus a ₹50 apology booking voucher on your next service.

3. Rescheduling a Booking

You can reschedule your booking time or date free of charge up to 1 hour before the original appointment directly from the SITHA App without cancelling.

4. How to Cancel

1. Navigate to My Bookings in the SITHA App.
2. Select your active booking and tap Cancel Booking.
3. Select your cancellation reason and confirm. Your refund status will be displayed instantly.