🛡️ Products · LiveMindz
Privacy Policy
Summary: LiveMindz Services Private Limited respects your privacy and is dedicated to protecting your personal information when shopping on SITHA Store.
1. Introduction
LiveMindz Services Private Limited ("LiveMindz", "we", "our", or "us") operates the product marketplace on the SITHA mobile application and website. This Privacy Policy outlines our data handling practices for buyers and sellers on SITHA Products.
2. Information We Collect
- Customer Information: Name, phone number, email address, shipping address, and billing address.
- Order Information: Products purchased, order value, delivery status, and GST invoice records.
- Seller Onboarding Data: Business name, PAN, GSTIN (if registered), bank account details for payouts, pickup address, and product catalogs.
- Device & Browsing Data: IP address, device model, browser type, search history, and cookie identifiers for session management.
3. Purpose of Collection
- To process product orders, coordinate courier shipments, and deliver parcels to your doorstep.
- To issue GST-compliant tax invoices for all purchases.
- To manage product returns, replacements, and refund disbursements.
- To onboard, verify, and settle payouts for women artisan sellers.
- To prevent fraudulent orders, duplicate listings, and unauthorized access.
4. Disclosure to Third Parties
- Logistics & Courier Partners: Shipping name, address, and mobile number are shared with authorized courier partners (e.g., Delhivery, BlueDart, Shiprocket) strictly for order delivery.
- Payment Gateways: Payment details are processed directly through RBI-compliant, PCI-DSS certified gateways (Razorpay/Cashfree). We never store your CVV or PIN numbers.
- Statutory Authorities: Disclosed when required by GST authorities or Indian law enforcement agencies.
5. Data Security & Storage
All sensitive customer records are protected with encryption at rest and in transit. We maintain secure server environments in India with regular automated backups and access controls.
6. Contact & Grievances
- Entity: LiveMindz Services Private Limited
- Email: support@sithaapp.com
- Address: 4th Floor, JVP Soft Building, Madhapur, Hyderabad – 500081, Telangana, India